At Neatfix, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Neatfix and how we use it, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Neatfix.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
Direct Contact: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message, and any attachments you may send us.
Account Registration: When you register for an Account or book a service, we may ask for your contact information, including your name, company name, physical address (for service delivery), email address, and telephone number.
In compliance with UAE data protection principles, we use the information we collect to:
Provide, operate, and maintain our technical and cleaning services.
Improve and personalize your user experience on our platform.
Understand and analyze how you use our website to optimize our service delivery.
Develop new products, services, and features.
Communicate with you for customer service, updates, and marketing purposes.
Send you service-related emails and notifications.
Detect and prevent fraudulent activities and ensure the security of our users.
As a company operating in the UAE, Neatfix ensures that personal data is processed securely. If your data is transferred outside of the UAE, we ensure that the destination country provides an adequate level of protection as required by the UAE Data Office.
Neatfix follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages. These are not linked to any information that is personally identifiable.
Neatfix's Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of third-party ad servers or service partners for more detailed information. This may include their practices and instructions about how to opt-out of certain options.
Under the UAE Federal Decree-Law No. 45 of 2021, you have the following rights regarding your personal data:
The Right to Information: To know what data we collect and how it is processed.
The Right to Access: To request copies of your personal data.
The Right to Rectification: To request that we correct any information you believe is inaccurate or incomplete.
The Right to Erasure: To request that we erase your personal data under certain conditions.
The Right to Restrict Processing: To request that we limit the processing of your personal data.
The Right to Stop Processing: To object to the processing of your data for marketing or automated processing.
If you make a request, we have one month to respond to you.
Neatfix does not knowingly collect any Personal Identifiable Information from children under the age of 18 (the age of majority in the UAE). If you think that your child provided this kind of information on our website, please contact us immediately so we can remove it.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
If you have any questions or suggestions about our Privacy Policy, or if you wish to exercise your data rights, please contact us at: support@neatfixuae.ae.
